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The AiCX Revolution: Why Traditional Customer Experience Has Reached Its Limit Most companies are using AI wrong. They’re focused on cost-cutting. They’re focused on automation. They’re focused on replacing humans. But the real winners? They’re using AI to make their humans superhuman. The future isn’t AI OR humans. It’s AI AND humans. Welcome to the…

Introducing amplificx: The Journey to Creating the AiCX Model Chuck McMahon, Founder, amplificx 🚀 After 20+ years building customer experience programs for high-growth SaaS companies, I’m thrilled to introduce a revolutionary approach that addresses a fundamental challenge in today’s AI-focused world: how to create exponential value through a symbiotic relationship between AI and human expertise,…