Meet Our Founder
Chuck McMahon- AI & Customer Experience Pioneer
Chuck McMahon is a seasoned customer experience strategist with over 20 years of success building customer-centric growth systems for high-growth SaaS organizations. His career has been defined by helping CX teams drive measurable results—including 40%+ increases in Expansion ARR, 25%+ reductions in churn, and sustained improvements in customer retention and satisfaction.
As the founder of amplificx, Chuck partners with CXOs and executive teams to implement the AiCX Symbiotic Model—a proprietary framework that fuses AI-driven intelligence with human expertise. His approach doesn’t just deliver insights—it equips organizations with scalable, AI-empowered CX systems that enable their teams to:
- Predict and mitigate churn
- Personalize engagement
- Accelerate revenue growth with clarity and precision.
Previously, Chuck led customer success at several high-growth SaaS firms—including one startup where he built and scaled a customer expansion engine that helped grow ARR from $2M to $80M. This hands-on experience laid the foundation for his systems-first approach to CX design, long before AI became a force multiplier.
At amplificx, Chuck focuses on unlocking the full potential of Voice of Customer data and operational strategy, enabling organizations to create competitive advantage through smarter, symbiotic customer experiences.
Meet Our Partner
Russell Taylor- Global Expert in Customer Service.
With over 30 years of experience helping organizations optimize their service strategies. He specializes in empowering teams, streamlining processes, and driving measurable, sustainable improvements in complex service environments.
Over the past decade, Russell has collaborated with Bain & Company as an Independent Expert Advisor. His experience working alongside one of the world’s leading consulting firms has further honed his ability to drive high-impact transformation for organizations of all sizes. Notably, he advised a leading U.S. audio manufacturer on the design, build, and launch of a 500-seat outsourced center in Asia, achieving performance metrics on par with their North American operations post-transition. His ability to blend strategic vision with practical execution ensures that organizations embrace innovation and maintain operational excellence – now he wants to help you.
Russell helps businesses unlock value, engage teams, and create operational consistency with hands-on, results-driven approach.
