What We Do

↗ Transform Your CX Team into a Scalable Growth Engine

At amplificx, our proprietary AiCX model empowers your customer experience teams to deliver better results—at greater scale.

We help organizations improve key metrics like Retention, Expansion ARR, and CSAT, while dramatically increasing operational efficiency. The AiCX model enables CX teams to:

• ⦿ Work more strategically with real-time insights
• ⦿ Engage customers more proactively and personally
• ⦿ Support significantly more accounts without increasing headcount

The result? Stronger performance, greater scalability, and measurable business impact.

What is the AiCX Model?

⟲ Optimizing Every Moment Where You Meet Your Customer

The AiCX model is a proven framework that helps you optimize every point where your business meets your customer. Whether it’s onboarding, product adoption, customer success, support, renewals, or account expansion, the AiCX model integrates AI with human expertise to deliver:

• ⦿ Smarter engagement
• ⦿ Stronger relationships
• ⦿ Scalable, sustainable results

We don’t just improve one function—we help you build a connected, intelligent CX operation that drives impact across the entire customer lifecycle.

Our Approach

○ Turning Voice of Customer into Strategic Execution

We assess your current customer experience ecosystem, identify high-leverage opportunities for AI-human integration, and deliver a focused roadmap to maximize both CX results and operational scalability.

Why Choose Us?

• ✓ 20+ years building scalable, results-driven CX programs
• ✓ Proven 40%+ increases in Expansion ARR
• ✓ Reduced churn by 15%+ through AI-powered VoC strategies
• ✓ Built to scale CX performance—without scaling CX headcount